FAQs & Troubleshooting

If the size doesn't feel right, please don't submit a refund request yet. Reach out to our support team and we'll be happy to help you find the best solution.

Yes! The ring is waterproof and safe to wear while washing your hands, showering, or swimming.

Connect the charging cable to the ring.

Use a standard charging adapter (5V, 1A) and connect the charging cable to the ring. A red light indicates the ring is charging. Green indicates the ring is fully charged.

The count updates only after walking a certain number of steps. For a realtime count please use the Walk sports mode.

Please make sure to use the included cable and a normal charging adapter (5V, 1A), not a fast charger. You can also use your computer to charge the ring.

The app is called Qring and is available on the App Store and the Google App Store.

The sensors on the ring should face the bottom of the finger. We recommend wearing the ring on the index (pointer) finger for the most accurate measurement but it can be worn on the ring finger or the middle finger as well.

Depending on your settings the battery should last 3 to 6 days.

The ring can store data for up to 7 days meaning you don’t have to connect to the app frequently to sync and transfer data (but you can!).

Yes, but please do not use this ring as a substitute for medical advice or clinical grade data.

Switch to the “Sleep” tab in the app, press the three dots in the top-right corner and tap “Goal Setting.”

Gently wipe the ring with a soft dry or slightly damp cloth. Avoid using harsh chemicals or strong cleaners.

It tracks sleep, steps, activity, and heart rate — the essentials most people actually use. No overwhelming dashboards. No feature overload.

Nope. You buy the ring once, and that’s it. No monthly fees now. No surprise paywalls later.

Yes. It’s lightweight, low-profile, and designed for day-and-night wear. Most people forget they’re wearing it — which is kind of the goal.

We focus on useful health tracking without the ongoing cost. Other rings offer great features too — many just lock them behind subscriptions.

No. It’s designed for everyday health and wellness insights, not medical diagnosis. Think awareness, not alarms.

Several days on a single charge, depending on usage. Translation: you’re not charging it every night.

Yes. Setup takes just a few minutes through the companion app. No tech degree required.

We’ll keep it honest — it’s not the perfect fit for everyone.

• You want advanced medical diagnostics.
• You prefer bulky wearables with big screens.
• You enjoy paying monthly subscriptions for basic features.